Three-Phase and Primary Electric Service

Information about work orders

Note: For residential developments and apartment buildings or complexes, please refer to the Residential Development Application.

To contact Business Accounts, call 1-888-220-9991 or email us at businessaccounts@pplweb.com.

Applying for Electric Service Primary Service Application Secondary Service Application 

Electric Service Process and Responsibilities

General customer responsibilities (must be provided to PPL Electric Utilities before construction):

  • Applications for electric service: Secondary and Primary
  • Attach copy of site plans
  • Attach copy of detailed switchgear drawings
  • Plan of the electric equipment room indicating clearances, if applicable
  • Right of way/Easements
  • Uniform Construction Code (UCC) inspection
  • Payment of applicable charges, if any
  • For primary customers 12kV+, please refer to the POC and Relay Requirements

Customer Responsibilities

Underground Services

  • Dig and prepare the trench (before digging, call PA One Call at 1-800-242-1776)
  • Install underground PVC (conduit) in concrete or steel conduit
  • Notify PPL Electric Utilities when trenching requirements have been completed
  • Backfill trench
  • Provide and install meter base for self-contained metering
  • Provide and install instrument transformer cabinet, for secondary metering
  • Underground Service with Pad-mounted Transformers
  • Provide and install transformer precast concrete base for pad-mounted transformers
  • Maintain required distances to the building
  • Install ground ring for pad-mounted transformer
  • Install protective barriers for transformer when specified
  • Notify PPL Electric Utilities before setting transformer foundation

Overhead Service

  • Provide and install:
    • Self-contained meter base
    • Service entrance wire
    • Service wire conduits and clamps
    • Ground rods and wire
    • Install CTs, VTs (provided by PPL) rack or CT cabinet and benelex mounting, and meter base for secondary metering

PPL Electric Utilities Responsibilities

Underground Service

  • Notify customer of any charges
  • Provide ground ring for pad-mounted transformer
  • Provide CTs, VTs, meter base, and benelex mounting for secondary metering
  • Provide and install transformers (secondary voltages only)
  • Provide, install, and terminate the primary service conductors
  • Provide, install, and terminate the secondary service conductors
  • Provide wiring of CTs, VTs, and meter base for secondary metering

Overhead Service

  • Provide CTs, VTs, rack or benelex, and meter base for secondary metering
  • Provide wiring of CTs, VTs, and meter base for secondary metering
  • Provide and install overhead service conductors