PPL Electric Utilities Corporation (referred to in this notice as “PPL,” “we,” “us,” or “our”), developed this Privacy Notice “Notice” to make our customers (referred to as “Users,” “you” or “your”) familiar with how we collect, use, and disclose information. This Notice describes our practices in connection with information that we collect, including, but not limited to, through the following:
Collectively, we refer to the Websites, Social Media Pages, mobile applications, text messages, and emails as the “Services”.
This Notice does not apply to information that you may provide to PPL other than through our Services or that PPL may obtain through means other than our Services (such as over the phone, by mail, or in person).
By providing any information to us, and by accessing and using Services, you agree that you have read and understand this Notice and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein. If you do not agree with this Notice, please do not use the Services or provide us with any personal information.
Note: This Notice represents PPL’s general privacy notice. In addition, PPL has a separate privacy policy that applies to our customer electricity meters.
PERSONAL INFORMATION
For purposes of this Notice, “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services may collect Personal Information, including but not limited to:
By giving a telephone number to us you agree that a representative of PPL can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
We need to collect Personal Information to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Notice.
Use of Personal Information
We and our service providers use Personal Information for the following purposes:
Disclosure of Personal Information
We disclose Personal Information:
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate business purpose:
OTHER INFORMATION
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:
We and our service providers may collect this Personal Information in a variety of ways, including:
SECURITY
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.
CHOICES AND ACCESS
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from:
We will try to comply with your request(s) as soon as reasonably practicable.
How you can access, change, or delete your Personal Information
At any time, a User may contact PPL via postal mail, email, or phone to request:
You may send your requests in accordance with the “Contact Us” section below. We will respond to your request consistent with applicable law. In the event PPL receives such a request, PPL may require you to confirm or verify any change to your personal record. Any applicable right to delete Personal Information is subject to our record retention policies and back-up procedures.
THIRD PARTY SERVICES
This Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website, platforms, including social media platforms, mobile apps, or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked website, mobile app, or service by us or by our affiliates or subsidiaries. When you leave the Services, we encourage you to read the privacy statements of each website, mobile app, or service.
We also contract with other entities to provide enhanced customer information to us. These third-party websites are not under the control of PPL, and we are not responsible for their contents. These websites have separate privacy and data collection practices, independent of PPL. We are not responsible or liable for these websites’ independent practices, policies, or actions. If you provide any personal information while visiting these websites, you are solely responsible and do so at your own risk.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other persons or third parties through or in connection with our Social Media Pages. If you connect your social media account to your Services account, you may elect to disclose Personal Information through your social sharing activity:
By doing so, you authorize us to facilitate this disclosure of information, and you understand that the use of such information will be governed by this Notice and the social media provider’s privacy policy.
THIRD PARTY ADVERTISING
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services, which are displayed to you based on your activities on the Services.
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18.
JURISDICTION AND CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any jurisdiction where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to locations outside of your jurisdiction of residence, including in the United States, which may have data protection rules that are different from those of your country.
THIRD PARTY PAYMENT SERVICE
The Services may provide functionality allowing you to make payments to the Company using third-party payment services. When you use such a service to make a payment to us, your Personal Information will be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Notice. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.
DISCLAIMER
PPL makes no guarantee, warranty, or representation, express or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness, or suitability of the information being provided on our Services.
It is expressly understood and agreed that neither PPL nor its directors, officers, employees, or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided on our Services.
UPDATES TO THIS NOTICE
Any modifications to this Notice will be posted in this space and are effective when posted. Continued use of this Site after the Notice is modified constitutes acceptance of the changes. In some cases (for example, if we significantly expand our use or disclosure of your Personal Information), we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.
CONTACT US
PPL welcomes any questions or comments our Users may have regarding this Notice or the use of your Personal Information. Please send your questions or comments to PPL, attention:
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
PPL reserves the right to change this Notice at any time and to contact Users regarding their account status, the Terms of Use, and this Notice.