IT IS IMPORTANT TO REQUEST SERVICE BEFORE BEGINNING ANY ELECTRIC SERVICE INSTALLATION.
Service Request For New Or Upgraded Installation And Phone Numbers
Business Accounts: 1-888-220-9991
Customer Service: 1-877-220-6016
PPL’s Contractor Services Tool is a convenient way to submit and track requests for new single-phase electric service work, such as new overhead or underground lines and meter installation.
Send completed applications to businessaccounts@pplweb.com.
Note: According to PPL Electric Utilities' electric service tariff Rule 2 , the customer shall notify PPL of the date service is desired and give information necessary for PPL to properly provide the service and apply the provisions of PPL’s tariff. PPL may refuse to commence service when, in PPL’s opinion, the customer's installation does not conform to PPL's tariff. The customer is responsible for changes in the electric service installation required by PPL before service is provided.
To avoid additional expense and minimize delays, customers must contact PPL before beginning work on your electric service. It is important that load applications are filled out in their entirety before PPL will begin application processing.
When the service application is complete, a work order number will be assigned. Please refer to this number when making any subsequent reference to or inquiry about the job. Additionally, the work order number should be noted on the inspection cut-in card to avoid processing errors and unnecessary delays in the final connection of service.