Three-Phase and Primary Electric Service
Information about work orders
Note: For residential developments and apartment buildings or complexes, please refer to the Residential Development Application.
To contact Business Accounts, call 1-888-220-9991 or email us at businessaccounts@pplweb.com.
Applying for Electric Service
Primary Service Application (pdf)
Secondary Service Application (pdf)
Electric service process and responsibilities
General customer responsibilities (must be provided to PPL Electric Utilities before construction):
- Applications for electric service: Secondary and Primary
- Attach copy of site plans
- Attach copy of detailed switchgear drawings
- Plan of the electric equipment room indicating clearances, if applicable
- Right of way/Easements
- Uniform Construction Code (UCC) inspection
- Payment of applicable charges, if any
- For primary customers 12kV+, please refer to the POC and Relay Requirements
Customer responsibilities
Underground Services
- Dig and prepare the trench (before digging, call PA One Call at 1-800-242-1776)
- Install underground PVC (conduit) in concrete or steel conduit
- Notify PPL Electric Utilities when trenching requirements have been completed
- Backfill trench
- Provide and install meter base for self-contained metering
- Provide and install instrument transformer cabinet, for secondary metering
- Underground Service with Pad-mounted Transformers
- Provide and install transformer precast concrete base for pad-mounted transformers
- Maintain required distances to the building
- Install ground ring for pad-mounted transformer
- Install protective barriers for transformer when specified
- Notify PPL Electric Utilities before setting transformer foundation
Overhead Service
- Provide and install:
- Self-contained meter base
- Service entrance wire
- Service wire conduits and clamps
- Ground rods and wire
- Install CTs, VTs (provided by PPL) rack or CT cabinet and benelex mounting, and meter base for secondary metering
PPL Electric Utilities responsibilities
Underground Service
- Notify customer of any charges
- Provide ground ring for pad-mounted transformer
- Provide CTs, VTs, meter base, and benelex mounting for secondary metering
- Provide and install transformers (secondary voltages only)
- Provide, install, and terminate the primary service conductors
- Provide, install, and terminate the secondary service conductors
- Provide wiring of CTs, VTs, and meter base for secondary metering
Overhead Service
- Provide CTs, VTs, rack or benelex, and meter base for secondary metering
- Provide wiring of CTs, VTs, and meter base for secondary metering
- Provide and install overhead service conductors