Three-Phase and Primary Electric Service

Information about work orders

Note: For residential developments and apartment buildings or complexes, please refer to the Residential Development Application.

To contact Business Accounts, call 1-888-220-9991 or email us at businessaccounts@pplweb.com.

Applying for Electric Service Primary Service Application Secondary Service Application 

Electric Service Process and Responsibilities

General customer responsibilities (must be provided to PPL Electric Utilities before construction):

  • Applications for electric service: Secondary and Primary
  • Attach copy of site plans
  • Attach copy of detailed switchgear drawings
  • Plan of the electric equipment room indicating clearances, if applicable
  • Right of way/Easements
  • Uniform Construction Code (UCC) inspection
  • Payment of applicable charges, if any
  • For primary customers 12kV+, please refer to the POC and Relay Requirements

Customer Responsibilities

Underground Services

  • Dig and prepare the trench (before digging, call PA One Call at 1-800-242-1776)
  • Install underground PVC (conduit) in concrete or steel conduit
  • Notify PPL Electric Utilities when trenching requirements have been completed
  • Backfill trench
  • Provide and install meter base for self-contained metering
  • Provide and install instrument transformer cabinet, for secondary metering
  • Underground Service with Pad-mounted Transformers
  • Provide and install transformer precast concrete base for pad-mounted transformers
  • Maintain required distances to the building
  • Install ground ring for pad-mounted transformer
  • Install protective barriers for transformer when specified
  • Notify PPL Electric Utilities before setting transformer foundation

Overhead Service

  • Provide and install:
    • Self-contained meter base
    • Service entrance wire
    • Service wire conduits and clamps
    • Ground rods and wire
    • Install CTs, VTs (provided by PPL) rack or CT cabinet and benelex mounting, and meter base for secondary metering

PPL Electric Utilities Responsibilities

Underground Service

  • Notify customer of any charges
  • Provide ground ring for pad-mounted transformer
  • Provide CTs, VTs, meter base, and benelex mounting for secondary metering
  • Provide and install transformers (secondary voltages only)
  • Provide, install, and terminate the primary service conductors
  • Provide, install, and terminate the secondary service conductors
  • Provide wiring of CTs, VTs, and meter base for secondary metering

Overhead Service

  • Provide CTs, VTs, rack or benelex, and meter base for secondary metering
  • Provide wiring of CTs, VTs, and meter base for secondary metering
  • Provide and install overhead service conductors

Thinking about developing a new site or adding new electric loads?
Request a feasibility study.

feasibility study

When evaluating potential new electric loads or a new property for development, you may want to request a high-level study of your electric supply needs. It takes approximately 10 days to complete this feasibility study. Once the study is completed, we can provide the approximate costs and timeline associated with any improvements or upgrades you’ll need to expand your business.

This can help you decide whether to submit a construction application for electric service. It can take approximately 60 days for a construction application to be reviewed.

To request a feasibility study, download and complete this form. Submit the completed form to  mjohnson@pplweb.com. We’ll respond to your inquiry as soon as our engineering team completes the feasibility study. If you decide to move forward with the project, a formal application will be required.