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Solutions for Caregivers

PPL Electric Utilities

Caring for a loved one? We can help.

Caring for an aging parent, relative or loved one comes with a lot of responsibilities. Managing their electric account shouldn't be one of your biggest worries. Whether you're helping from down the street or across the country, we offer resources to help you support the people who matter most.

Explore tools, bill management options and assistance programs designed for caregivers.

PPL Electric Utilities

  • Manage their account

    Our Bill Toolkit offers simple tools and support to help you manage their account with ease.

  • Find payment support

    Review payment plans and assistance programs for all customers, regardless of income.

  • Help them save energy

    Explore no-cost and low-cost energy-saving tips to reduce electricity use and manage expenses.

Get added to their PPL Electric account so you can manage their bill with confidence.

Here are some options to gain authorization to discuss their account:

  • As an “other,” you can speak on their behalf but would not be able to process certain transactions, like a stop service request. You wouldn’t be financially responsible for the account balance either.
  • If you’re added as an “additional ratepayer,” you’ll have all the same authority as the account holder and can perform all transactions. You would be equally responsible for the account balance.

To request these designations, call our Customer Service team at 1-800-342-5775 with your relative on the phone, so we can get their permission to add you to their account.

We hope these tools help provide some relief if you’re facing the challenges of caring for an elderly relative. We know it can be tough, but we’re here to support you.