PPL Alerts

PPL Alerts (the “Service” or “PPL Alerts”) is a service provided by PPL Electric Utilities Corporation ("PPL") that is designed to transmit messages alerting customers of (1) PPL service outages, restoration time estimates, restoration of service, “Quiet Time” (as defined below) warnings and related messages (each, an "Outage Alert"), and (2) price to compare notifications, bill alerts, abnormal usage notifications, bill due reminders, payment posted notifications and similar administrative notifications (each, an “Administrative Alert”) related to your PPL-served residence or business. Your use of the Service is subject to these Service Terms and Conditions:

NOTE: THESE TERMS AND CONDITIONS CONTAIN A BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER PROVISION IN THE “BINDING ARBITRATION” SECTION BELOW THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND CONDITIONS AND WITH RESPECT TO ANY “DISPUTE” (AS DEFINED BELOW) BETWEEN YOU AND PPL OR ITS AFFILIATES. YOU HAVE A RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS FURTHER DESCRIBED IN THE “BINDING ARBITRATION” SECTION BELOW.

Outage Alerts. All PPL customers, other than customers that have previously requested not to receive Outage Alerts from PPL, are automatically enrolled to receive Outage Alerts. The Service will transmit Outage Alerts to customers via e-mail, text message, and/or pre-recorded telephone call by default, but you may set your preferences for PPL Outage Alert delivery through your account on the PPL website.

When you receive an Outage Alert notifying you about a service outage, we may give you the option to consent to receive additional Outage Alerts notifying you that services have been restored. If you receive the Outage Alert via text, text “Yes” or “Restore” to 258775 to receive restoration messages. If you receive the Outage Alert via pre-recorded telephone call, follow the instructions on the call to elect to receive restoration messages. If you consent to receiving Outage Alerts notifying you of service restoration, we may notify you of service restorations for the present and all future outages unless and until you withdraw your consent to receive Outage Alerts by following the opt-out instructions below.

If you have set your alerts preference not to receive Outage Alerts from PPL, you will not be automatically enrolled to receive Outage Alerts. If you are not automatically enrolled for Outage Alerts, you may opt-in for the Outage Alerts Service through your account on the PPL website or by contacting a PPL customer service representative at 1-800-DIAL-PPL (1-800-342-5775).

Through your account on the PPL website, you may designate up to three (3) contact points to receive Outage Alerts. Each designated contact point will receive an Outage Alert at the same time.

Through your account on the PPL website, you may set periods of time during which you do not wish to receive Outage Alerts (such times, “Quiet Times”). If you did not actively enroll to receive Outage Alerts and you do not set personalized Quiet Times, the default Quiet Times for the Service will be 9:00 PM ET through 8:00 AM ET. During Quiet Times you will not receive Outage Alerts even if a service outage impacts your PPL-served residence or business.

Administrative Alerts. Administrative Alerts will be sent to PPL customers that have opted-in to receive such alerts to the contact points that you provided when opting-in (email, text messages and/or pre-recorded voice messages). If you are not currently enrolled for Administrative Alerts, you may sign-up to receive Administrative Alerts through your account on the PPL website, or by contacting a PPL customer service representative at 1-800-DIAL-PPL (1-800-342-5775). The number of text messages you can expect to receive per month will depend on the types of Administrative Alerts you sign-up to receive:

• Price to Compare: approximately once per 6 months
• Bill Alert: once per billing cycle (roughly monthly)
• Abnormal Usage: once per billing cycle (roughly monthly)
• Bill Due Reminder: once per billing cycle (roughly monthly)
• Payment Posted: once per payment made

Terms for all PPL ALERTS

Fees.  PPL does not charge you a fee for participating in the Service. However, your phone service provider and/or Internet service provider may assess a fee related to your receipt of PPL Alerts, and if so, you (not PPL) will be responsible for the payment of any such fees. The text message feature of the service is available if your carrier is any one of the listed carriers . It is your responsibility to determine if your cellular phone service provider supports text messaging and if your phone is capable of receiving text messages. Your receipt of any PPL Alerts under the Service is subject to the terms and conditions of your agreement(s) with your cellular phone carrier and/or Internet service provider.

Calls/Texts to Your Residence or Mobile Device. An auto-dialer and/or artificial or prerecorded message may be used to make calls or send text messages to you. You may receive PPL Alerts even if your phone number is on the Federal or State “Do Not Call” registry.  Your wireless carrier may charge fees for text messages, emails and calls to your mobile device. Message and Data Rates May Apply. Text “Stop” to 258775 to opt-out of our text messages. Text “Help” to 258775 for Help. Mobile Internet access is required for text messages.

Opt-Out. You may elect at any time to no longer receive some or all PPL Alerts by changing your preferences through your account on the PPL website or by contacting a PPL customer service representative at 1-800-DIAL-PPL (1-800-342-5775), or by texting “Stop” to 258775 (opts-out of texts only; opts out from all alerts for that particular mobile device). Your opt-out from text PPL Alerts will be effective when you receive an opt-out confirmation. This opt-out message will remove your mobile device from all text messages from PPL, even those you have enrolled in. If you no longer want to receive texts for a particular type of alert message, then you must go to the PPL website and unsubscribe that mobile device from that particular alert. Please understand that it may take us a few days to process any PPL Alert opt-out request. Even if you opt-out of receiving PPL Alerts from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.

Contact Preferences. When you update your contact preferences by visiting the PPL website or by contacting a PPL customer service representative at 1-800-DIAL-PPL (1-800-342-5775), you give consent to receive communications, including Outage Alerts and Administrative Alerts for which you have signed-up, at those contact points. By texting affirmatively in response to a call-to-action to receive Outage Alerts regarding service restoration, you give consent to receive service restoration messages at that mobile contact point.

Participation Limitation. When participating in this Service, you represent and warrant that: (a) you are 18 years old or older and are legally competent and have legal authority to form a contract and provide this consent with respect to the contact points you have provided to us; (b) you are using your actual identity and any information you provide to PPL is accurate and complete; (c) if your points of contact are received by someone else, you have obtained that person’s express consent to receive communications from us at those contact points; and (d) your use of this Service will not violate any local, state, national or international laws or regulations.

Right of Termination. PPL reserves the right to change or terminate this Service and/or to modify, change or update these Terms and Conditions at any time by posting the new terms at www.pplelectric.com/alertterms.

Events Beyond PPL’s Control. PPL will not be responsible for any loss resulting from an event over which it does not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes or other labor problems, wars or governmental restrictions.

You acknowledge and agree that your receipt of any PPL Alert may be delayed or prevented by factors affecting your phone service provider(s) or Internet service provider(s), and other factors outside PPL’s reasonable control.

Disclaimers.

You acknowledge that PPL endeavors to provide timely and useful information via the Service. However, PPL makes no representations or warranties, express or implied, with respect to the delivery, accuracy, usefulness or completeness of the PPL Alerts, and you agree to hold PPL and its directors, officers, employees and agents harmless from any and all losses or damages, including attorneys’ fees, that may arise, directly or indirectly, in whole or in part, from:

• A non-delivery, delayed delivery, or the misdirected delivery of a PPL Alert;
• Inaccurate or incomplete content in a PPL Alert; OR
• Your reliance on or use of the information provided in a PPL  Alert for any purpose.

PPL MAY MAKE MODIFICATIONS AND/OR CHANGES TO THIS SERVICE OR IN THE INFORMATION DESCRIBED BY THIS SERVICE AT ANY TIME, FOR ANY REASON.

YOU ASSUME THE SOLE RISK OF MAKING USE OF AND/OR RELYING ON THE INFORMATION AVAILABLE THROUGH THE SERVICE. THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.

IN NO EVENT SHALL PPL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICE OR THE Outage Alerts OR WITH THE DELAY OR INABILITY TO USE THE SERVICE, OR FOR ANY INFORMATION OBTAINED THROUGH THE SERVICE OR OTHERWISE ARISING OUT OF THE UTILIZATION OF THE SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF PPL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY IN SOME CIRCUMSTANCES IN SUCH STATES.

Indemnity. You agree to defend, indemnify and hold harmless PPL and its affiliates and all of their employees, agents, directors, officers, employees, proprietors, representatives, shareholders, servants, attorneys, predecessors, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from your use of the Service, any arrangements made based on information obtained from the Service, and any breach of these Terms and Conditions, by you or by someone using the Service via your account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in defending such claims. This indemnification, defense and hold harmless obligation will survive the Terms and Conditions and the termination of your use of the Service.

Applicable Law. These Terms and Conditions have been made in and will be construed and enforced in accordance with Pennsylvania law, as applied to agreements entered into and completely performed in Pennsylvania.

Binding Individual Arbitration.

Purpose. The term “Dispute” means any dispute, claim, or controversy between you and PPL or any of its affiliates regarding the Service, including without limitation regarding your receipt of a PPL Alert without your consent, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Section. “Dispute” is to be given the broadest possible meaning that will be enforced. If you have a Dispute with PPL or any of its affiliates or any of PPL’s or its affiliate’s officers, directors, employees or agents that cannot be resolved through negotiation within the time frame described in the “Notice of Dispute” clause below, other than those matters listed in the Exclusions from Arbitration clause, you and the entity that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute in accordance with the terms of this Section, and not litigate any Dispute in court. Arbitration means that the Dispute will be resolved by a neutral arbitrator instead of in a court by a judge or jury.

Exclusions from Arbitration. YOU AND PPL AND ITS AFFILIATES AGREE THAT ANY CLAIM FILED BY YOU OR BY US OR OUR AFFILIATE IN SMALL CLAIMS COURT ARE NOT SUBJECT TO THE ARBITRATION TERMS CONTAINED IN THIS SECTION.

RIGHT TO OPT OUT OF BINDING ARBITRATION AND CLASS ACTION WAIVER WITHIN 30 DAYS. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN THIS SECTION, YOU MUST NOTIFY PPL IN WRITING WITHIN 30 DAYS OF THE DATE THAT YOU WE INFORM YOU OF THE SERVICE IN WRITING (EMAIL OR POSTAL MAIL) AND PROVIDE YOU WITH ACCESS TO THIS AGREEMENT. YOUR WRITTEN NOTIFICATION MUST BE MAILED TO PPL ELECTRIC UTILITIES CORPORATION, TWO NORTH NINTH STREET, ALLENTOWN, PENNSYLVANIA 18101, ATTENTION: OFFICE OF GENERAL COUNSEL AND MUST INCLUDE: (1) YOUR NAME, (2) YOUR ADDRESS, (3) YOUR ACCOUNT NUMBER, IF YOU HAVE ONE, AND (4) A CLEAR STATEMENT THAT YOU DO NOT WISH TO RESOLVE DISPUTES WITH YOU AND PPL AND ITS AFFILIATES THROUGH ARBITRATION.

Notice of Dispute. IF YOU HAVE A DISPUTE WITH PPL OR ANY OF ITS AFFILIATES, YOU MUST SEND WRITTEN NOTICE TO PPL ELECTRIC UTILITIES CORPORATION, TWO NORTH NINTH STREET, ALLENTOWN, PENNSYLVANIA 18101, ATTENTION: OFFICE OF GENERAL COUNSEL TO GIVE PPL OR ITS AFFILIATE YOU HAVE A DISPUTE WITH THE OPPORTUNITY TO RESOLVE THE DISPUTE INFORMALLY THROUGH NEGOTIATION. You agree to negotiate resolution of the Dispute in good faith for no less than 60 days after you provide notice of the Dispute. If PPL or its affiliate you have a Dispute with does not resolve your Dispute within 60 days from receipt of notice of the Dispute, you, PPL or its affiliate you have a Dispute with may pursue your claim in arbitration pursuant to the terms in this Section.

Class Action Waiver. ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION, UNLESS BOTH YOU AND THE ENTITY WITH WHICH YOU HAVE A DISPUTE SPECIFICALLY AGREE TO DO SO IN WRITING FOLLOWING INITIATION OF THE ARBITRATION.

Initiation of Arbitration Proceeding/Selection of Arbitrator. If you or the entity you have a Dispute with elect to resolve your Dispute through arbitration, the party initiating the arbitration proceeding may initiate it with the American Arbitration Association (“AAA”), www.adr.org, or JAMS www.jamsadr.com. The terms of this Section govern in the event they conflict with the rules of the arbitration organization selected by the parties.

Arbitration Procedures. Because the service provided to you by the entity you have a Dispute with concerns interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, applicable federal or state law may also apply to the substance of any Disputes. For claims of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes (“Supplementary Procedures”) shall apply including the schedule of arbitration fees set forth in Section C-8 of the Supplementary Procedures; for claims over $75,000, the AAA’s Commercial Arbitration Rules and relevant fee schedules for non-class action proceedings shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. Further, if your claims do not exceed $75,000 and you provided notice to and negotiated in good faith with the entity you had a Dispute with as described above, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to recover reasonable attorneys’ fees and costs as determined by the arbitrator, in addition to any rights to recover the same under controlling state or federal law afforded to the entity you have a Dispute with or you. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be binding and final, excerpt for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration. You or the entity you have a Dispute with may initiate arbitration in either Lehigh County, Pennsylvania or the county in which you reside. In the event that you select the county of your residence, the entity you have a Dispute with may transfer the arbitration to Lehigh County, Pennsylvania in the event that it agrees to pay any additional fees or costs you incur as a result of the change in location as determined by the arbitrator.

Entire Agreement. These Service Terms and Conditions represent the entire agreement between you and PPL with respect to use of the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and PPL with respect to the Service.

Waiver. Failure to insist on strict performance of any of these Terms and Conditions will not operate as a waiver of any subsequent default or failure of performance.

Admissibility. A printed version of the Terms and Conditions and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Severability. If any part of the Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.

Governing Jurisdiction. ANY DISPUTE NOT SUBJECT TO ARBITRATION AND NOT INITIATED IN SMALL CLAIMS COURT WILL BE LITIGATED BY EITHER PARTY IN the federal or state courts presiding in LeHigh county, Pennsylvania, u.s. Each Party submits to the exclusive jurisdiction of these courts and agrees not to commence any legal action under or in connection with the subject matter of these TERMS and conditions in any other court or forum. Each Party waives any objection to the laying of the venue of any legal action brought under or in connection with the subject matter of these terms and conditions in the Federal or state courts presiding in Lehigh county, pennsylvania, and agrees not to plead or claim in such courts that any such action has been brought in an inconvenient forum.

User/PPL. No joint venture, partnership, employment or agency relationship exists between you and PPL as a result of these Terms and Conditions or your use of the Service.

Reservation of Rights. Any rights not expressly granted are reserved by PPL.

Privacy Policy. Please see PPL’s Privacy Policy available at www.pplelectric.com/privacy-policy for a summary of PPL’s personal data collection and use practices.

Contact Information. If you have questions regarding PPL Alerts, please refer to the “Contact Us” section of our website.

Last updated 11/3/2021