Fraud & Deceptive Marketing
We look out for our customers
As your electricity distributor we will deliver electricity from any supplier you choose. If you don’t choose a supplier, we will provide default supply to you at cost — the “Price to Compare.” We do not profit from default supply and we encourage you to shop for the best energy prices.
However...
We want to help you identify deceptive and misleading tactics being used to trick or pressure our customers into switching supply service — often at a higher cost.Half-truths and lies being used
- Misrepresenting themselves: "I’m calling on behalf of PPL (or your current supplier) ..."
- Misrepresenting supplier status: "Your current supplier is changing, or is no longer in business ..."
- Misrepresenting facts: "You must renew or change suppliers or your electricity will be shut off ..."
- Misrepresenting pricing: "We are offering lower rates than PPL (or your current supplier)" — when they do not really know what your current rates are.
- Misrepresenting total pricing: "This is the total price, including generation, transmission and distribution."
- Misrepresenting their true intentions: "You will receive a free gift card by answering a few questions ..."(to obtain personal information or changing your supplier plan without your consent.)
What to do
- PPL does not market or sell supplier services by phone or door to door. If the solicitor claims to represent PPL call us directly.
- Don’t always trust caller ID Scammers can make it look like PPL is calling. If you suspect the caller might not really be PPL, hang up and call us directly.
- Only return messages and calls to PPL at our official phone number: 1-800-342-5775.
- Update your account with a security PIN or password and never give it to anyone who calls you. We will ask for your PIN and password when you call us to make sure it’s really you.
- Create an online account. You can check your account information and current supplier at any time, from any device.
- Keep your email address and phone number up-to-date. This way we can send you important notices, like this one. We prefer email or text so we can keep costs down for you.
Report scammers
If you have questions or think you may have been tricked, call us at 1-800-342-5775.
Get the facts
Get great prices by shopping for your electricity supply, but be sure to ask suppliers the right questions before making a switch.
- What is the length of the agreement? Is there automatic renewal?
- Are there cancellation, change or penalty fees?
- Is this a fixed or variable rate?
- Is this an introductory rate? If so, for how long? What is the price after the introductory period?
We value our customers
We value our customers and the trust you place in us. We will do everything we can to protect you.