February 2025 Residential Connect

Options for all customers:

• Payment arrangements: Get help paying off a past-due balance over time.
• Budget billing: We’ll take the average of your last 12 months of electric use to make your monthly payments more predictable.
• Due date extension: If you’re current with your bill but need a little extra time to pay, apply for an extension.
• Due date changes: If your balance is paid in full, you can select a due date that fits your pay schedule or budget.

Assistance for income-eligible customers:

• OnTrack: Get a fixed monthly payment based on your income. You may qualify for debt forgiveness, too.
• Operation HELP: Grants for homeowners and renters to help pay your electric bill
• WRAP: Free energy-saving products and services to help reduce your electricity use.
• LIHEAP: Grants up to $2,000 to help pay your winter heating bills or prevent a shut-off.

Get started at pplelectric.com/BillHelp.

 

 

Is your home hiding energy savings? Find out with our home energy audit.

Now’s the perfect time to uncover where your home might be wasting energy. With a home energy audit, a certified professional will uncover ways to save energy and money and make your home more comfortable.

Your selected contractor will provide personalized recommendations for upgrades, as well as information on our rebates and available tax credits. You’ll also get free energy-saving products to help you start enjoying real savings right away.

Learn more and watch an energy audit in action at pplelectric.com/EnergyAudit.

 

Stay prepared for winter storms

Winter can be unpredictable and unforgiving, but our team is always ready to respond to storms and outages.

Here are a few quick tips to help you prepare your family for the unexpected: 

• Keep your phones and electronics charged prior to a storm.
• Sign up to receive outage alerts via a phone call, text message or email at pplelectric.com/alerts.
• Always stay away from downed wires and assume they are live and carry electricity. Report downed wires by calling 1-800-DIAL-PPL.

 

Take control and manage your account online

Managing your account has never been more convenient. Create an online profile to unlock a world of digital services at your fingertips. Whether you need to make a payment, check your energy usage or report an outage, our secure website puts you in control 24/7.

Your digital account opens doors to valuable features like paperless billing, energy efficiency rebates and assistance programs if you need help paying your bill. You can even shop for an electricity supplier that offers the savings that are right for your household. The registration process is quick, secure and designed with your convenience in mind.

Don’t wait to experience the benefits of digital account management. Join thousands of customers who have already discovered how easy it is to do business with us online. Visit pplelectric.com/register today to get started.

 

Check out our Seasonal Savings Solutions

Between managing your bill, becoming more energy efficient and getting payment assistance when you need it, find the right combination of options to help you offset higher winter energy use and stay comfortable this season. Explore your options at pplelectric.com/SeasonalSavings.

 

Ask Ted: a PPL Electric advisor

Question: I received an email about an overdue bill saying I needed to make an immediate payment with a prepaid card to stop a shut-off. How can I tell if it’s real?

Answer: Great question! We always encourage our customers to slow down and verify information before taking action. Scammers sometimes pressure you to act fast.

We will never demand immediate payment with a prepaid card. And if you’re scheduled for termination, we’ll send you advanced notice so you have time to make a payment. If you’re unsure about an email or a phone call like this, don’t click on any links or provide any of your personal information. Instead, access your account directly by typing pplelectric.com into your browser to review your account status.

About your advisor: Ted is a customer contact supervisor with more than a decade of experience supporting our customers with questions about their bills, energy use and shopping for electricity supply. He’s quick to spot a scam and help educate customers on the steps they should take to avoid suspicious activity.