Last updated: September 16, 2023
AGREEMENT: As a convenience to you, PPL Electric Utilities Corporation (“PPL”) provides an online bill payment service that allows you to authorize payment of your electric utility bill from your bank or financial institution account (the “Service”). Please read the below Payment Terms and Conditions for Authorization of Online Bank Account Payment (the “Terms and Conditions”) carefully before accessing or using the Service or clicking “Submit”. By accessing or using the Service and/or clicking “Submit”, you agree to be bound by the Terms and Conditions. If you do not agree to the Terms and Conditions, do not access or use the Service or click “Submit”. The Terms and Conditions are subject to change by PPL from time to time and without prior notice, in PPL’s sole discretion. Any changes to the Terms and Conditions will be effective as of the “Last Updated” date listed above.
BY ACCESSING OR USING THE SERVICE OR CLICKING “SUBMIT”, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND CONDITIONS AND YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS AND ANY FUTURE CHANGES TO THESE TERMS AND CONDITIONS THAT MAY BE MADE BY PPL FROM TIME TO TIME, IN PPL’s SOLE DISCRETION.
BANK PAYMENT AUTHORIZATION: Payments you authorize will be made from a bank or financial institution account (the “Payment Account”) that you designate through the Service. By submitting payments through the Service using the Payment Account, you authorize PPL to process your payments according to your instructions. By providing PPL with payment authorization under the Service, you authorize PPL to charge the Payment Account to remit funds on your behalf to pay your electric utility bill owed to PPL. You are solely responsible for any penalties and/or fees that may be imposed for supplying inaccurate, misleading or false information to PPL in connection with your use of the Service or the Payment Account. You may use the Service only to authorize the payment of electric utility bills owed to PPL from the Payment Account. By accepting these Terms and Conditions, you represent and warrant to PPL that: (1) you are 18 years of age or older or the age of majority, (ii) all information you provide to PPL is true, accurate and complete, and you are actually the person identified in connection with use of the Service, (iii) you are legally authorized to make payments using the Payment Account, and (iv) your use of the Service shall not violate any international, federal, state or local laws of any kind.
TIMELY PAYMENTS: You are solely responsible for making timely payment authorizations from your Payment Account so that funds will arrive at PPL before the due date for payment of your electric bill. You shall be solely responsible for paying any late charges, interest or penalties resulting from late receipt of any payment made through the Service.
AUTO BILL PAY AUTHORIZATION: This section is applicable if you elect to enroll in auto bill pay (“ABP”). If you are enrolled in ABP, all provisions of the Terms and Conditions governing the Service also govern ABP. DEPENDING ON YOUR BILL DATE, YOUR ABP ENROLLMENT WILL NOT BE EFFECTIVE UNTIL THE NEXT ONE TO TWO PAYMENT CYCLES. YOU MUST MANUALLY PAY YOUR ELECTRIC BILL FOR THIS PAYMENT CYCLE USING A PAYMENT ACCOUNT OF YOUR CHOICE. You understand that if you have an overdue balance you will not be eligible to enroll in ABP.
By clicking “Submit”, you hereby authorize your financial institution to charge the Payment Account in the amount of your monthly PPL electric bill, beginning on the next one to two bill payment dates depending on your bill cycle . You agree that each charge to your Payment Account shall be the same as if you had signed a check to pay your bill. In addition, you understand that you have the right to stop payment of a charge by notifying PPL or your financial institution before the Payment Account is charged, subject to the conditions below.
This authorization will be in effect until you notify PPL that you would like to discontinue your authorization. Notification to discontinue ABP for the current bill must be received a minimum of two business days prior to the bill payment date. You may discontinue ABP via pplelectric.com/autopay or by calling 1-800-342-5775. If you change the Payment Account specified, you must provide authorization for the new Payment Account to PPL. You understand that both the financial institution and PPL reserve the right to terminate the ABP payment plan and/or your participation therein.
PPL’s OBLIGATION: PPL will use reasonable efforts to process your payment authorizations promptly if the authorizations are received by PPL. PPL shall not be responsible for any failure to process a payment authorization that is incomplete and/or not received by PPL for any reason whatsoever, including, but not limited to, user error, inaccurate or incomplete information, or any events beyond PPL’s reasonable control, including, but not limited to, interruptions in Service or Internet, equipment, hardware, or software errors or malfunctions, and acts of God, flood, fire, earthquake, explosion, governmental actions, government shutdowns, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national, state or local emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to PPL’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage (collectively, “Force Majeure Event”).
If PPL does not process a payment made by you in the correct amount and in compliance with these Terms and Conditions, PPL’S sole liability to you shall be limited to the amount of the affected payment authorization for the applicable electric utility bill. PPL shall have no responsibility or liability to you or anyone else for any nonpayment or losses if PPL is unable to complete a payment authorization for any of the following reasons: (1) your bank or financial institution, in connection with your request to make payments from the Payment Account, is unable to process any transaction for any reason, including, but not limited to, insufficient funds to complete the transaction, unavailability of any funds, or any restrictions on the number, amount, or frequency of payments that can be made from the Payment Account, (2) you have not provided PPL with correct information concerning the Payment Account, (3) any Force Majeure Event, (4) PPL does not receive full and complete payment authorization, (5) you provided inaccurate, false or misleading information in connection with the Service and/or any payment authorization, or (6) the bank or financial institution concerning the Payment Account refuses or is unable to honor a payment request from PPL.
BANKS AND FINANCIAL INSTITUTION LIMITS OR RESTRICTIONS: If your bank or financial institution, in connection with your request to make payments from the Payment Account using the Service, is unable to process any transaction for any reason, PPL’s obligations in connection with the Service and under these Terms and Conditions shall be subject to all such limitations or restrictions, and PPL shall have no obligation to notify you of such limits or restrictions. /p>
DISCLAIMER OF WARRANTIES: PPL PROVIDES THE SERVICE “AS IS” AND WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AVAILABILITY, OR NON-INFRINGEMENT. PPL DOES NOT WARRANT THAT THE SERVICE IS ERROR-FREE OR FREE FROM ANY DEFECT, OR THAT ACCESS TO AND/OR USE OF THE SERVICE WILL BE AVAILABLE ON AN UNINTERRUPTED BASIS.
LIMITATION OF LIABILITY: IN NO EVENT SHALL PPL OR ANY OF ITS REPRESENTATIVES OR AFFILIATES BE LIABLE FOR ANY PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOSS OF SERVICE ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, PERFORMANCE, ACCESS OR USE OF THE SERVICE, WHETHER INCURRED BY YOU OR ANY THIRD PARTY, EVEN IF PPL OR ITS REPRESENTATIVES OR AFFILIATES HAVE BEEN ADVISED OR MAY OTHERWISE KNOW OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS PROHIBIT EXCLUSION OR LIMITATION OF LIABILITY, IN WHICH CASE THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.
PRIVACY: PPL respects your privacy and is committed to protecting it. PPL’s Privacy Notice governs the processing of all personal data collected from you in connection with the Service. PPL’s Privacy Notice is available at the following link: https://www.pplelectric.com/privacy-notice.aspx.
ASSIGNMENT: You will not assign any of your rights or delegate any of your obligations under these Terms and Conditions without PPL’s prior written consent. Any purported assignment or delegation in violation of this obligation shall be null and void. PPL may assign or delegate its rights or obligations under this Agreement.
MISCELLANEOUS: All matters arising out of or relating to these Terms and Conditions are governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the Commonwealth of Pennsylvania. The Terms and Conditions are the entire agreement between you and PPL and supersede any prior agreements or understanding, oral or written, between you and PPL concerning the Service, and may be amended only as provided for herein. Any failure or delay by PPL to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such provision or right. If any provision of the Terms and Conditions shall be found unenforceable for any reason, that provision will be enforced to the maximum extent possible and the remaining provisions of the Terms and Conditions shall remain in full force and effect.