Contact Us

Online Services

Report an Outage Get Help Paying Daily Usage Start, Stop or Move Service

Emergencies For emergencies such as downed wires, call us 24/7 at 1-800-342-5775 and say “downed power line.”

Call Us

8 a.m. to 5 p.m. Monday to Friday*
Residential & Small Business: 1-800-342-5775
Mid & Large Business: 1-888-220-9991

*Holidays may affect availability and hours of operation.

Payment Assistance

8 a.m. to 5 p.m. Monday to Friday*
Residential Customers: 1-800-342-5775

8 a.m. to 5 p.m. Monday to Friday*
OnTrack & Business Customers: 1-800-342-5775

Get Help Paying

Rebates

8 a.m. to 6 p.m. Monday to Friday*
Residential Customers: 1-877-486-9204
All Business Customers: 1-866-432-5501

Pay by Mail

PPL Electric Utilities P.O. Box 419054 St Louis, MO 63141-9054

Mail Us a Letter

PPL Electric Utilities 827 Hausman Road Allentown, PA 18104-9392