Reliability
Dedicated to delivering reliable power every day
We know our customers depend on us to power their lives and that’s a job we take seriously – 24 hours a day, 365 days a year.
That’s why we continuously work to make our grid stronger, smarter, and more resilient to better withstand severe weather, prevent outages and address changing demands on our system.
Building the grid of the future today
Between 2024 and 2027, we are investing $4.8 billion in infrastructure improvements that will reduce both the number and length of outages while supporting growth and development within our region. The investments we are making include:
Accelerating Tree Trimming
Expanding our tree trimming and vegetation maintenance efforts to reduce tree-related outages – the leading cause of outages.
Strengthening Our System
Replacing aging infrastructure, adding stronger poles, pole-top equipment and wires and installing additional animal, avian and lightning guards throughout our service area.
Expanding Grid Automation
Installing additional smart grid devices, called reclosers, and sensors across the system to optimize the ability to remotely and automatically reroute power, decreasing the number of customers affected by an outage and the outage duration.
Proactive Inspection and Maintenance
Using a combination of visual, aerial, infrared and thermographic inspection techniques to determine the performance and health of the system and proactively replace aging or damaged equipment before an outage occurs.
Line Clearing
Trees are the main cause of outages during storms. It is vital to keep them away from power lines.
Storm Response
We have processes in place to get all customers back in service as quickly and safely as possible when outages occur.
What’s Yours and What’s Ours
We maintain the wires and facilities that deliver electricity and the electric meter.
Tremont Borough Reliability Project
In October 2024, PPL Electric Utilities began a multi-year project to convert an aging 23 kV electrical distribution circuit and substation to a 12 kV circuit and substation. The change makes the circuit consistent with other circuits in the area and will enhance the flexibility of our system to allow us to reroute power when needed and improve overall reliability.
Additional phases to improve reliability will be completed in the coming years and will include:
- Installing stronger wires, poles and transformers to further enhance our system’s ability to withstand more severe storms.
- Adding fault detection sensors to help identify problems along the power line before they cause power outages or pose safety hazards.
- Trimming trees and limbs near power lines in the area to reduce the risk of tree-caused power outages.