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Assistance Programs

Help with your bill

If you need help paying your bill, we’re here for you. We have programs and payment arrangements to help every family in need, regardless of your income.

Which program is right for you?

Sign in to your online account and click “Get help paying.” We’ll ask some questions about your household and let you know which programs will benefit you most.

Review my options

Programs for all customers

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Payment Arrangements

Sign into your online account and apply for a payment arrangement to pay off a past-due balance over time.

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CARES

Shut off protection for customers with a temporary hardship, such as injury or illness.

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Budget Billing

We’ll average your electric use for the entire year to make your payments more predictable.

Programs for income-eligible customers

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OnTrack

Get a fixed monthly payment. If you have a past due balance, you may qualify for debt forgiveness.

Learn more
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WRAP

Free energy saving products and services for homeowners and renters to help reduce your electricity use.

Apply today
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Operation HELP

Our fuel fund provides cash grants to families struggling with their electric bills.

Learn more
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LIHEAP

This federal program offers grants for home heating bills and emergencies during the winter.

Apply today
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Bill Help for Renters

The federal Emergency Rental Assistance Program (ERAP) may be able to help with your rent and utility bills.

Do you need help with a scheduled shut-off?

  1. Sign into your online account right away. Click “Get help paying” and follow the prompts to review your options to stop a shut-off.
  2. If you’re not currently on a payment agreement, apply for a new one to stop your scheduled termination and make payments toward your past-due balance over time.
  3. If you have a payment agreement and it’s past due, review the amount required to reinstate your agreement and stop your shut-off.

Are you looking for a medical certificate?

  • If you or a member of your household is seriously ill or has been diagnosed with a medical condition requiring the continuation of electric service, we may accept a medical certificate from a licensed physician, nurse practitioner or physician assistant.
  • For more information, and to download the official medical certificate form, please visit the Pennsylvania Public Utility Commission's website. 

Protection from Abuse Order

Sign in to your online account and click “Get help paying.” We’ll ask some questions about your household and let you know which programs will benefit you most.

Learn more